Terms of Service

Last updated: October 25, 2026

Welcome to Eyaana! These Terms of Service govern your access to and use of our website, online store, products, and services. Throughout these terms, “we,” “us,” and “our” refer to Eyaana, and “you” refers to the customer or visitor using our website.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General Conditions

By using our website, you confirm that you are legally eligible to enter into a binding agreement under the laws applicable to you.

You agree not to use our products or website for any unlawful or unauthorized purpose. You must not violate any applicable laws while using our services.

We reserve the right to refuse service, restrict access, or cancel orders where reasonably necessary and permitted by applicable law.

2. Products and Descriptions

We aim to display accurate product descriptions, photographs, prices, and other information. However, colors and appearances may vary depending on your device, screen settings, lighting, or product availability.

We do not guarantee that every product image or description will appear exactly the same on every device.

Product availability may change without notice. We reserve the right to discontinue products or limit quantities, subject to applicable law.

3. Prices and Payments

All product prices are displayed on our website in the currency specified at checkout. Applicable shipping fees, taxes, and other charges will be displayed where required before you complete your purchase.

We reserve the right to change prices at any time. Price changes will not affect an order that has already been accepted, except where required by law.

We may offer different payment methods, including online payments and Cash on Delivery (COD), depending on availability and eligibility.

By submitting an order, you confirm that the payment and billing information you provide is accurate and that you are authorized to use the selected payment method.

4. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, or another available communication method. An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to cancel or refuse an order for reasons including product unavailability, pricing or listing errors, suspected fraud, payment issues, or delivery restrictions.

If we cancel an order after receiving payment, we will arrange an appropriate refund in accordance with our Refund Policy and applicable law.

5. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes communicated on our website or at checkout.

Delivery times are estimates and may vary because of courier delays, weather, public holidays, customs procedures, incorrect addresses, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details and ensuring that someone is available to receive the order when required.

Shipping charges, delivery areas, estimated timelines, and other shipping conditions are described in our Shipping Policy.

6. Returns, Exchanges, and Refunds

Our return, exchange, and refund conditions are explained in our Refund and Return Policy.

Eligibility for a return or refund may depend on the product, its condition, the reason for the request, and the applicable policy and law.

Please inspect your order upon delivery and contact us promptly if an item arrives damaged, defective, incorrect, or incomplete.

Nothing in these Terms of Service limits any consumer rights that cannot legally be excluded.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible using the contact details provided on our website.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or dispatched. However, cancellation may not be possible once an order has been shipped or otherwise processed.

Any permitted cancellation and refund will be handled in accordance with our applicable policies and consumer protection laws.

8. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, special offers, or other promotions.

Promotions may be subject to additional terms, eligibility requirements, expiry dates, and product exclusions. Unless expressly stated otherwise, promotional offers cannot be combined with other offers.

We reserve the right to modify or discontinue a promotion, subject to applicable law and any obligations already incurred.

9. Intellectual Property

All website content, including text, graphics, logos, product images, designs, and other materials, is owned by or licensed to Eyaana, unless otherwise stated.

You may use our website for personal, lawful shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, analytics services, and applications.

These third parties may operate under their own terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by applicable law.

Your use of third-party services may be subject to additional terms imposed by those providers.

11. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal information.

We use Shopify to power our online store and may share relevant information with service providers as necessary to process orders, accept payments, deliver products, prevent fraud, and provide customer support.

Please review our Privacy Policy for more information about your personal information and applicable privacy rights.

12. Prohibited Uses

You must not use our website or services to:

• Violate any applicable law or regulation.

• Engage in fraudulent activity or submit false information.

• Interfere with website security or functionality.

• Upload or transmit malicious code, viruses, or harmful material.

• Infringe our intellectual property rights or the rights of others.

• Attempt unauthorized access to our systems, accounts, or customer information.

• Misuse our website in a way that could harm our business, customers, or service providers.

We may take reasonable action to address violations, subject to applicable law.

13. Disclaimer of Warranties

We provide our website and services subject to applicable law. While we aim to maintain accurate information and reliable website access, we do not guarantee uninterrupted, error-free, or continuously available service.

To the fullest extent permitted by applicable law, we disclaim warranties that may lawfully be excluded. Nothing in these terms excludes any warranty or consumer protection that cannot legally be excluded.

14. Limitation of Liability

To the extent permitted by applicable law, Eyaana will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or services.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, or any other liability that cannot legally be excluded or limited.

Where liability may lawfully be limited, the applicable limitation will be interpreted in accordance with the laws governing the transaction.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or reasonable costs arising from your unlawful use of our website, your violation of these terms, or your infringement of another person's rights.

This provision does not apply where such responsibility cannot legally be imposed on you.

16. Governing Law

These Terms of Service are subject to the laws applicable to the business operating Eyaana, without limiting any mandatory consumer protection rights that apply to customers in their place of residence.

Any dispute will be handled by the courts or other dispute resolution bodies that have jurisdiction under applicable law.

Before publishing: Insert the correct country, business entity, and jurisdiction applicable to your store.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

The updated version will be published on this page with a revised “Last updated” date. Your continued use of our website after an update does not remove any rights you have under applicable law.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

Store Name: Eyaana
Email: [eyaanashop@gmail.com]

We will make reasonable efforts to respond to your inquiries as soon as possible.