Shipping Policy

Shipping Policy

Last updated: October 25, 2026

At Eyaana, we aim to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

Orders are processed after they are successfully placed and any required payment or order verification is completed.

  • Processing time: Typically 1–3 business days.

  • Business days: Monday to Saturday, excluding public holidays, unless otherwise stated.

  • Order verification: We may contact you to confirm your delivery address, phone number, or Cash on Delivery (COD) order.

Processing times are estimates and may vary during sales, public holidays, or periods of high order volume.

2. Shipping and Delivery Time

Delivery times depend on your location, product availability, courier service, and other factors.

Estimated delivery timeframes will be displayed at checkout or communicated through our website or customer support.

For reference, the following estimates may be used once confirmed with our shipping provider:

  • Domestic deliveries: Typically 3–7 business days after dispatch.

  • Remote or extended service areas: Delivery may take additional time.

  • International deliveries: Delivery times vary by destination and may be affected by customs clearance.

These timeframes are estimates, not guaranteed delivery dates. If a different delivery estimate is shown for a particular product or destination, that estimate will apply where appropriate.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected products, qualifying orders, or promotional campaigns. Any minimum purchase requirements or restrictions will be communicated on our website.

Additional charges, including customs duties or import taxes for international orders, may apply where required by law. Any such charges and the party responsible for paying them will depend on the destination and applicable shipping arrangements.

4. Order Tracking

Once your order has been dispatched, we may provide a shipping confirmation and tracking details through email, SMS, WhatsApp, or another available communication channel.

Tracking information may take some time to become active after dispatch.

If your tracking information has not updated for several business days, please contact our customer support team so we can help investigate the shipment.

5. Shipping Address and Contact Information

Customers are responsible for providing accurate and complete shipping information, including:

  • Full name of the recipient.

  • Complete delivery address.

  • Correct postal code, where applicable.

  • Active phone number and email address.

Please contact us as soon as possible if you notice an error in your delivery details.

We cannot guarantee that an address change will be possible after an order has been processed or dispatched. Additional charges may apply where permitted by law and disclosed in advance.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and delivery locations.

For COD orders, customers are expected to provide a valid phone number, confirm the order when requested, and ensure that the recipient is available to receive and pay for the shipment.

COD availability may depend on the courier, delivery location, order value, and other eligibility conditions.

We reserve the right to verify COD orders to help prevent fraudulent or unintentional purchases. Any cancellation or refusal of delivery will be handled in accordance with our published policies and applicable law.

7. Delayed or Unsuccessful Deliveries

Although we work to ensure timely delivery, shipments may occasionally be delayed due to:

  • Courier or logistics disruptions.

  • Public holidays or unusually high order volumes.

  • Incorrect or incomplete delivery information.

  • Severe weather or other unexpected events.

  • Customs inspections or clearance requirements.

  • The recipient being unavailable at the delivery address.

If a delivery is delayed, please check your tracking information or contact us for assistance.

If a delivery attempt fails, the courier may contact you to arrange another attempt or provide further instructions. Any additional delivery charges will be handled in accordance with our disclosed policies and applicable law.

8. Lost, Missing, or Damaged Shipments

If your order appears to be lost, has not arrived within the communicated delivery timeframe, or arrives damaged, please contact us as soon as reasonably possible.

Please provide your order number and any relevant photographs or delivery information to help us investigate.

We will coordinate with the relevant shipping provider where necessary and work toward an appropriate resolution in accordance with our Refund and Return Policy and applicable law.

Nothing in this policy limits your statutory consumer rights.

9. Incorrect or Missing Items

If you receive an incorrect product or discover that an item is missing from your order, please contact our customer support team promptly.

Include your order number and a description of the issue. Photographs of the package and received products may help us resolve your request more efficiently.

We will review the issue and determine the appropriate remedy under our applicable policies and consumer protection obligations.

10. International Shipping and Customs

Where international shipping is available, orders may be subject to customs checks, import restrictions, duties, taxes, or other destination-specific requirements.

Customers are responsible for complying with applicable import requirements and paying any charges legally assigned to them and disclosed in accordance with applicable law.

International deliveries may take longer than domestic shipments. We cannot guarantee customs processing times.

11. Split Shipments

Depending on product availability, warehouse locations, or our fulfilment arrangements, items from the same order may be shipped separately.

If your order is split into multiple shipments, you may receive separate tracking details. This does not necessarily mean that any item is missing.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, fulfilment partners, business operations, or legal requirements.

Any revised version will be published on this page with an updated “Last updated” date.

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Thank you for shopping with Eyaana!