Cancellation Policy

Cancellation Policy

Last updated: October 25, 2026

At Eyaana, we want you to have a smooth and satisfying shopping experience. If you need to cancel an order, please review our cancellation policy below.

1. Order Cancellation

Customers may request to cancel an order before it has been processed or shipped.

To request a cancellation, please contact our customer support team as soon as possible and provide your order number and the reason for cancellation.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

2. Orders That Have Already Been Shipped

Orders that have already been dispatched cannot be cancelled through our standard cancellation process.

If you no longer wish to receive your order, please contact our customer support team for guidance on the available return or refund options, subject to our Return and Refund Policy.

3. Refunds for Cancelled Orders

If your cancellation request is approved, any payment already collected will be refunded to the original payment method.

Refund processing times may vary depending on your payment provider or bank. Please allow the applicable processing time for the refund to appear in your account.

For Cash on Delivery (COD) orders, if applicable, no payment refund is necessary if the order has not been paid for.

4. Orders That Cannot Be Cancelled

We reserve the right to decline cancellation requests for orders that have already been processed or dispatched.

Cancellation may also be unavailable for certain products or orders where fulfilment has already begun.

5. How to Request a Cancellation

To request an order cancellation, please contact us using the customer support details provided on our website.

Please include the following information:

  • Your order number

  • Your full name

  • The email address or phone number used when placing the order

  • The reason for cancellation

Our team will review your request and inform you whether the cancellation can be completed.

6. Changes to This Policy

Eyaana reserves the right to update or modify this Cancellation Policy at any time. Any changes will be published on this page, with the updated date shown above.

7. Contact Us

If you have any questions regarding order cancellations, please contact our customer support team through the contact details listed on our website.

Thank you for shopping with Eyaana. We appreciate your trust in us.