Privacy Policy

Last updated: October 25, 2026

At Eyaana, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to your rights and any consent required under applicable law.

1. Who We Are

Eyaana operates this online store and provides products and related shopping services through our website.

For the purposes of this Privacy Policy, “Eyaana,” “we,” “us,” and “our” refer to the business operating this store, while “you” and “your” refer to visitors and customers.

Store Name: Eyaana
Legal Business Name: [Insert your registered business name, if applicable]
Business Address: [Insert your business address]
Contact Email: [Insert your customer support email]
Phone / WhatsApp: [Insert your contact number, if applicable]
Website: [Insert your store URL]

2. Personal Information We Collect

The information we collect depends on how you interact with our website, the services you use, and your privacy preferences.

Information You Provide Directly

When you place an order, create an account, contact us, or interact with our store, we may collect:

Name and contact details, including your email address and phone number.
Billing and shipping addresses.
Order details, including products purchased, quantities, and transaction history.
Payment status and transaction information provided by payment processors.
Information you submit through customer support, contact forms, reviews, or other communications.
Preferences you choose to share with us, such as marketing preferences.

Payment card details may be collected and processed by the payment provider you select. We do not necessarily receive or store complete payment card information.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, depending on your device, browser, Shopify settings, and enabled technologies. This may include:

IP address and approximate location derived from it.
Browser type, device type, operating system, and language preferences.
Pages viewed, products browsed, referral sources, and interactions with our website.
Website usage information, timestamps, and diagnostic data.
Cookie identifiers and similar tracking technologies, where permitted.

Information from Other Sources

We may receive relevant information from third parties that help us operate our business, such as Shopify, payment processors, shipping providers, fulfilment partners, customer support tools, analytics providers, or fraud prevention services.

We handle such information in accordance with this Privacy Policy and applicable law.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Order processing: To receive, confirm, manage, fulfil, and deliver your orders.
Payments: To facilitate payments, verify transactions, process refunds, and help prevent payment fraud.
Customer support: To answer questions, resolve complaints, and provide updates about your orders.
Delivery services: To share the information required by couriers, suppliers, warehouses, and fulfilment partners to deliver your purchases.
Store operations: To maintain, troubleshoot, secure, and improve our website and services.
Personalization: To remember relevant preferences and improve your shopping experience where permitted.
Marketing: To send promotional emails, messages, or advertisements where permitted by law and consistent with your preferences.
Analytics: To understand website traffic, product interest, shopping trends, and store performance.
Legal obligations: To maintain appropriate business records, respond to lawful requests, enforce our policies, and protect our rights.

We will handle personal information for purposes that are applicable to our business and permitted by law.

4. Shopify and Store Technology

Our online store is powered by Shopify, which provides the ecommerce platform used to display products, process orders, and support our store operations.

Information submitted through our website may be processed by Shopify and its service providers to provide these services, protect the platform, support transactions, and help maintain website functionality.

Shopify may also process information according to its own privacy practices and the arrangements applicable to the services used by our store.

For more information, please review Shopify's privacy information at:

https://www.shopify.com/legal/privacy

5. Payments and Payment Providers

When you make a purchase, your payment may be processed by a third-party payment provider or payment service available at checkout.

These providers may collect and process payment information, transaction details, billing information, and fraud prevention data to complete your transaction.

Payment providers handle personal information according to their own terms, privacy policies, and applicable legal requirements.

We encourage you to review the privacy information provided by the payment service you choose.

6. Shipping, Suppliers, and Fulfilment Partners

To fulfil your order, we may share relevant personal information with third parties that help us source, pack, process, or deliver products.

These parties may include:

Shipping companies and courier services.
Suppliers, warehouses, and fulfilment partners.
Dropshipping providers, where applicable.
Order management and tracking services.
Customer support and delivery coordination providers.

The information shared may include your name, delivery address, phone number, order details, and other information reasonably required to fulfil your purchase.

We aim to share only information relevant to the service being provided, subject to applicable law and our arrangements with the relevant providers.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to make the store function, remember preferences, understand visitor activity, measure performance, and support advertising where enabled.

These technologies may be used for purposes such as:

Remembering items in your shopping cart.
Maintaining essential website functionality.
Understanding how visitors use our store.
Measuring marketing and advertising performance.
Supporting personalized content and advertising where permitted.

You may be able to manage cookies through our website's cookie banner or privacy settings and through your browser settings. Disabling certain cookies may affect some website features.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

8. Marketing and Promotional Communications

We may use your contact details to send promotional communications where permitted by law and consistent with the choices you have made.

You can unsubscribe from promotional emails by using the unsubscribe link included in the message. For other marketing communications, you may contact us or use any opt-out method made available to you.

Even if you opt out of promotional communications, we may still send non-promotional messages relating to your orders, payments, deliveries, refunds, security, or other necessary service matters.

We will respect applicable consent and marketing requirements.

9. Sharing Personal Information

We may disclose personal information to the following categories of recipients when necessary for the purposes described in this policy:

Shopify and relevant platform service providers.
Payment processors and financial transaction service providers.
Couriers, suppliers, warehouses, and fulfilment partners.
Customer service, analytics, website maintenance, and fraud prevention providers.
Advertising or marketing partners, where used and permitted by law.
Professional advisers, auditors, and insurers where necessary.
Government authorities, regulators, courts, or law enforcement when legally required or necessary to protect rights and safety.

We do not authorize service providers to use customer information for purposes beyond those permitted by applicable agreements and law.

Some privacy laws classify certain disclosures to advertising partners as a sale, sharing, or targeted-advertising activity even where no money changes hands. Where such rules apply to our activities, we will provide the required notices and choices.

10. International Data Transfers

Some of our service providers may process or store information in countries outside your country of residence, depending on the services used by our store.

Those countries may have different data protection laws.

Where required, we will take appropriate measures for international transfers in accordance with applicable data protection requirements.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, accounting, legal compliance, dispute resolution, security, and fraud prevention.

Retention periods depend on the type of information, why it was collected, our operational needs, and applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law, subject to lawful retention requirements and technical limitations.

12. Data Security

We use reasonable technical, organizational, and administrative measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should use secure devices, protect your account credentials, and avoid sharing passwords, one-time passwords (OTPs), or sensitive payment information with anyone claiming to represent Eyaana.

If you believe your information or account has been misused, please contact us promptly.

13. Your Privacy Rights and Choices

Depending on your location and the privacy laws that apply, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain types of processing.
Request a copy of eligible information in a usable format.
Opt out of certain marketing, advertising, or data-sharing activities.
Raise a complaint with the relevant data protection authority.

These rights may be subject to legal exceptions, identity verification, and other conditions under applicable law.

To submit a privacy request, email us at [Insert your customer support email] with the subject “Privacy Request.” Please describe your request and provide enough information for us to verify your identity. Do not send passwords, OTPs, or full payment card details.

We will respond to requests in accordance with the applicable legal requirements.

14. Children's Privacy

Our website is intended for people who are legally permitted to use our services and make purchases under the laws applicable to them.

We do not knowingly collect personal information from children in circumstances where doing so is prohibited by law without the required authorization.

If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.

15. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

We do not control the privacy practices of independent third parties. When you visit or use their services, their own terms and privacy policies may apply.

We encourage you to review those policies before providing personal information to third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, technologies, service providers, or legal requirements.

When we make changes, we will publish the revised version on this page and update the “Last updated” date.

Where required by law, we will provide additional notice or seek consent for material changes.

Please include “Privacy Request” in the subject line for requests relating to your personal information.

Thank you for trusting Eyaana with your shopping experience.